Client Check-in
Learn how to let your clients check into group sessions and classes
Overview
PT Mate keeps track of session attendance and automatically updates your clients' packs of sessions and direct debits. Your clients can check into your group sessions to confirm their attendance
Session bookings help you to plan your group sessions ahead of time.
Open check-ins
30 minutes before the session and until the end of the session, you can open the check-in page on your Business Web Portal. Your clients can then search for themselves and confirm their attendance. Once confirmed, their name will appear in a list on the right hand side of the screen.
Check in and out
If your client is already in the list, they can uncheck themselves by selecting themselves again from the search bar.
Confirm session attendance
When you close the check-in page (arrow on the top), the session will automatically be marked as 'done' and your clients will be confirmed attendees. PT Mate will take care of updating your clients' packs of sessions and direct debits if necessary.
Note: Once added as an attendee, PT Mate will update your client's pack of sessions.
Automatically update your client session packs
PT Mate helps you stay on top of your clients' session packs. This way you'll always know if your clients have unpaid sessions, or how many sessions are left on their pack.
Once you mark a session as attended or add the client to your attendees list, PT Mate will automatically update their pack of sessions (or direct debit).
Why is confirming attendance so important?
PT Mate is a completely integrated system but it only know what you tell it. By confirming the attendance of each session allows the system to deduct sessions from packs - keeping you updated on sessions packs and getting paid correctly.
By using the programming feature and running sessions using PT Mate - when logging client's results, PT Mate saves and updates those results to your client profiles keeping you informed about your all client progress.
You can manage attendance after the session finished too, this is especially useful for
- Late show ups
- A session run without PT Mate's assistance
